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$5.9 Trillion at Play: Accenture Research Highlights How Poor Customer Service Causes Consumers to Switch

Posted on January 17, 2014 by ServeMeBest in News No Comments
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SWITCHING ECONOMY New research by Accenture highlights how poor service is causing consumers to switch providers on a huge scale, estimating “$5.9 trillion of revenues at play, with $1.4 trillion in North America alone”. The research shows: In all industry sectors, there is a decline in key customer experience metrics, including overall satisfaction, intent to purchase […]

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ServeMeBest Customer Care Transparency Service Launches in France

Posted on June 13, 2013 by ServeMeBest in News No Comments

For the first time, French organizations can share call recordings with their callers, bringing a new level of customer service transparency. ServeMeBest announced that it had appointed Valmaison as its exclusive reseller in France. For the young technology company, this marks its first expansion in Europe outside of Germany. Valmaison will immediately offer the full […]

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