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The ServeMeBest Voice Toolkit

Posted on April 25, 2014 by ServeMeBest in News No Comments
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New interaction channels create opportunities and risks for customer service operations, but one thing remains: the primacy of the phone. Recently, there’s been small deluge of research in the area of customer service channels. Mobile, social media and instant messaging are disruptive technologies in the industry. From a consumer perspective, more choice is not always […]

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