Could your Customer Care Department actually be making things worse? The Customer Rage Survey is aptly named, as the report zeroes in on the issues that drive customers crazy. Its first conclusion is that there has been shift over the decades in the type of customers who complain. Previously, brand-loyal customers were the most likely […]
What’s the “best” way to survey customers after a service call? Two popular methods are by IVR and email. The blog post “Post Call IVR Surveys: Popular But Not That Useful” contains interesting analysis of the merits of these techniques. At ServeMeBest, we agree that requesting feedback by email is better than via IVR for […]
Mobile survey service completes the feedback loop, delivering results directly to CRM system immediately. Dubai, 21 November, 2016. ServeMeBest has deployed Survey+, its cloud mobile survey service, for Majid Al Futtaim Finance, the financial arm of Majid Al Futtaim. The service sends survey invitations by SMS after both inbound and outbound customer contacts, with feedback […]
(PresseBox) (Manama – Kingdom of Bahrain, Frankfurt, Markkleeberg, 08.07.2016) ServeMeBest mit Hauptsitz in Manama (Königreich von Bahrain), einer Vertriebsniederlassuing in Frankfurt und einem Technologie-Zentrum in Markkleeberg bei Leipzig ist ein Anbieter von innovativen Lösungen für die Steigerung von Kundenservice und Kundenbindung. Aktuell läuft eine Roadshow des Unternehmens in Deutschland, Schweiz und Österreich. Ziel der Roadshow […]
(PresseBox) (Manama (Königreich von Bahrain) – Frankfurt – Markkleeberg, 10.06.2016) ServeMeBest, ein Anbieter von innovativen Lösungen für die Steigerung von Kundenservice und Kundenbindung, erweitert seine Vertriebsaktivitäten in Zentral-Europa. Erster Schritt ist eine Roadshow in Deutschland, Schweiz und Österreich. Ziel sind Meetings mit interessierten Partnern, Distributoren und Kunden. ServeMeBest hat seinen Hauptsitz in Manama (Königreich von […]
Customer care transparency services include the world’s first call recording sharing service. Delray Beach, Florida, April 11, 2016. Today, ServeMeBest announced that it has opened a new office in Florida, USA to better serve the North American market and has appointed a new VP Sales for the Americas, Eric Sherman. For ServeMeBest, the news marks […]
Chris Elliot is one of America’s top consumer advocates. As well as writing each week about travel for the Washington Post and other publications, he and his team take up the fight for consumers in their daily battles with bad service. Recently he came back to a topic of great interest to us at ServeMeBest: […]
Summary The bigger the brand, the more critical it is to protect its reputation. In a globalized economy, with international branches, franchises and outsourced operations, this presents a major challenge for brand owners. Transparency should be a key element in every brand protection strategy. To consumers, it sends a strong message of commitment to quality, […]
Partnership will enable service providers to monetise ServeMeBest customer care services. Bahrain & Vienna, 1 October 2015. ServeMeBest and DIMOCO have announced a partnership to enable payments for the ServeMeBest suite of customer care services. The technology integration will support the world’s first Customer Care Transparency Standard, launched by ServeMeBest in 2014. Service providers who […]
For the first time, customer service centers can show real transparency in their customer telephone interactions. Riyadh, Kingdom of Saudi Arabia, 11 August 2015. Today, Zamil Group and ServeMeBest announced that they have signed a distribution agreement for ServeMeBest’s patented customer care services. Zamil Group will immediately offer the full suite of ServeMeBest technology and […]
