For the first time, organisations can show real transparency in their customer telephone interactions. Today, ServeMeBest announced that it has appointed Trust Smart Solutions as its exclusive reseller in the Hashemite Kingdom of Jordan. Trust Smart Solutions will immediately offer the full suite of ServeMeBest services to customers in Jordan. “Trust Smart Solutions is a […]
New certification programme will enable customer service organisations to show evidence of unprecedented openness in operations. In a joint announcement, ServeMeBest and AJA Benelux have launched an innovative Customer Service Transparency Standard (CSTS). For the first time, it is possible to get independent certification of customer service transparency, a vital indicator of quality in service […]
Praxity member and international standards compliance guru, AJA Benelux, has joined forces with call centre IT specialist, ServeMeBest, to launch the world’s first certification programme for customer service transparency. Read the story at Global Banking and Finance Review.
Transparency in customer service is not just a marketing position. It can also make a big difference to your contact centre’s bottom line. Ask the manager of a contact centre this question: what’s your top priority for the coming year? The answer might be “improving the customer experience” – maybe cutting on-hold times, or investing […]
Ce nouveau partenariat offrira le premier programme au monde de certification de transparence du service client.. ServeMeBest et AJA Benelux ont signé un accord de partenariat stratégique afin d’offrir un programme de certification unique pour la transparence du service client. ServeMeBest conçoit des outils qui permettent aux organisations d’apporter une réelle transparence dans leurs interactions […]
New partnership will offer world’s first transparency certification programme for customer service operations. ServeMeBest and AJA Benelux have signed a Heads of Agreement to enter into a strategic partnership to offer a unique certification programme for customer service transparency. ServeMeBest creates tools that enable organisations to bring real transparency to customer interactions, while AJA Benelux […]
CONSUMER PROTECTION: GOOD FOR BUSINESS Donal, a restaurant owner in Waterford, Ireland, had a problem with his new iPhone. An LED remained constantly on, draining the battery quickly. He phoned Apple Customer Care, where Fernando agreed to rush him a replacement. A long saga followed. Although Donal followed the instructions as related on the phone […]
Les nouveaux canaux d’interaction avec la clientèle représentent une source d’opportunités en même temps qu’un risque pour les centres d’appels. Une chose demeure cependant : la préférence de la Voix/téléphonie. Récemment, nous avons assisté à une petite révolution dans le domaine de la relation client, due notamment à l’émergence des médias sociaux, au développement de […]
New interaction channels create opportunities and risks for customer service operations, but one thing remains: the primacy of the phone. Recently, there’s been small deluge of research in the area of customer service channels. Mobile, social media and instant messaging are disruptive technologies in the industry. From a consumer perspective, more choice is not always […]
Une étude récente révèle une forte demande de la part des consommateurs aux Etats-Unis et en Europe pour que les appels enregistrés lors des échanges téléphoniques avec le service clients, puissent être mis à disposition et utilisés par les clients eux-mêmes. Les consommateurs considèrent que l’accès à l’enregistrement de leurs échanges téléphoniques est un service […]
