For the first time, organisations can show real transparency in their customer telephone interactions. Today, ServeMeBest announced that it has appointed Trust Smart Solutions as its exclusive reseller in the Hashemite Kingdom of Jordan. Trust Smart Solutions will immediately offer the full suite of ServeMeBest services to customers in Jordan. “Trust Smart Solutions is a […]
New certification programme will enable customer service organisations to show evidence of unprecedented openness in operations. In a joint announcement, ServeMeBest and AJA Benelux have launched an innovative Customer Service Transparency Standard (CSTS). For the first time, it is possible to get independent certification of customer service transparency, a vital indicator of quality in service […]
Praxity member and international standards compliance guru, AJA Benelux, has joined forces with call centre IT specialist, ServeMeBest, to launch the world’s first certification programme for customer service transparency. Read the story at Global Banking and Finance Review.
Transparency in customer service is not just a marketing position. It can also make a big difference to your contact centre’s bottom line. Ask the manager of a contact centre this question: what’s your top priority for the coming year? The answer might be “improving the customer experience” – maybe cutting on-hold times, or investing […]
New partnership will offer world’s first transparency certification programme for customer service operations. ServeMeBest and AJA Benelux have signed a Heads of Agreement to enter into a strategic partnership to offer a unique certification programme for customer service transparency. ServeMeBest creates tools that enable organisations to bring real transparency to customer interactions, while AJA Benelux […]
CONSUMER PROTECTION: GOOD FOR BUSINESS Donal, a restaurant owner in Waterford, Ireland, had a problem with his new iPhone. An LED remained constantly on, draining the battery quickly. He phoned Apple Customer Care, where Fernando agreed to rush him a replacement. A long saga followed. Although Donal followed the instructions as related on the phone […]
New interaction channels create opportunities and risks for customer service operations, but one thing remains: the primacy of the phone. Recently, there’s been small deluge of research in the area of customer service channels. Mobile, social media and instant messaging are disruptive technologies in the industry. From a consumer perspective, more choice is not always […]
A new survey shows strong demand for access to customer care call recordings from consumers in the USA and Europe. Frustrated by poor service levels, most consumers say they would like their service providers to offer the option to access call recordings as a standard feature. When asked why they would like access to call […]
A method for recording telephone conversations has been successfully patented in the United States by ServeMeBest. The newly patented innovation is central to the technology developed by ServeMeBest at its research centre in Germany. Patent 8,582,731 describes a new method for callers to securely record calls with service providers, and to administer their recorded calls. […]
CONSUMER FRUSTRATION IS RISING Getting poor quality customer service is common, but what annoys consumers the most? The 2013 Global Consumer Research report by Accenture does some delving. Top of the frustration charts was the need to contact a company multiple times to get their issue addressed. Being put on hold for a long time […]
