Could your Customer Care Department actually be making things worse? The Customer Rage Survey is aptly named, as the report zeroes in on the issues that drive customers crazy. Its first conclusion is that there has been shift over the decades in the type of customers who complain. Previously, brand-loyal customers were the most likely […]
What’s the “best” way to survey customers after a service call? Two popular methods are by IVR and email. The blog post “Post Call IVR Surveys: Popular But Not That Useful” contains interesting analysis of the merits of these techniques. At ServeMeBest, we agree that requesting feedback by email is better than via IVR for […]
Mobile survey service completes the feedback loop, delivering results directly to CRM system immediately. Dubai, 21 November, 2016. ServeMeBest has deployed Survey+, its cloud mobile survey service, for Majid Al Futtaim Finance, the financial arm of Majid Al Futtaim. The service sends survey invitations by SMS after both inbound and outbound customer contacts, with feedback […]
Customer care transparency services include the world’s first call recording sharing service. Delray Beach, Florida, April 11, 2016. Today, ServeMeBest announced that it has opened a new office in Florida, USA to better serve the North American market and has appointed a new VP Sales for the Americas, Eric Sherman. For ServeMeBest, the news marks […]
Chris Elliot is one of America’s top consumer advocates. As well as writing each week about travel for the Washington Post and other publications, he and his team take up the fight for consumers in their daily battles with bad service. Recently he came back to a topic of great interest to us at ServeMeBest: […]
Summary The bigger the brand, the more critical it is to protect its reputation. In a globalized economy, with international branches, franchises and outsourced operations, this presents a major challenge for brand owners. Transparency should be a key element in every brand protection strategy. To consumers, it sends a strong message of commitment to quality, […]
Partnership will enable service providers to monetise ServeMeBest customer care services. Bahrain & Vienna, 1 October 2015. ServeMeBest and DIMOCO have announced a partnership to enable payments for the ServeMeBest suite of customer care services. The technology integration will support the world’s first Customer Care Transparency Standard, launched by ServeMeBest in 2014. Service providers who […]
For the first time, organisations can show real transparency in their customer telephone interactions. Today, ServeMeBest announced that it has appointed Trust Smart Solutions as its exclusive reseller in the Hashemite Kingdom of Jordan. Trust Smart Solutions will immediately offer the full suite of ServeMeBest services to customers in Jordan. “Trust Smart Solutions is a […]
New certification programme will enable customer service organisations to show evidence of unprecedented openness in operations. In a joint announcement, ServeMeBest and AJA Benelux have launched an innovative Customer Service Transparency Standard (CSTS). For the first time, it is possible to get independent certification of customer service transparency, a vital indicator of quality in service […]
