Need to enhance the quality of the customer experience? Just add transparency.
ServeMeBest technology builds trust in customer care, leading to increased quality and customer retention. Share call recordings, accelerate feedback management, and personalize mobile marketing.
- Add innovative services to support the voice channel
- Avail of unique Customer Service Transparency Standard certification.
- Reduce costs and retain customers
- Develop interactive mobile engagement with customers
- Maintain quality of outsourced contact services
Zamil Group launches Customer Care Transparency Service in Kingdom of Saudi Arabia
For the first time, customer service centers can show real transparency in their customer telephone interactions.
Today, Zamil Group and ServeMeBest announced that they have signed a distribution agreement for ServeMeBest’s patented customer care services. Zamil Group will immediately offer the full suite of ServeMeBest technology and services to private and government organizations in the Kingdom of Saudi Arabia.
ServeMeBest Enables Instant Feedback for Majid Al Futtaim Finance in Dubai
Mobile survey service completes the feedback loop, delivering results directly to CRM system immediately.
ServeMeBest has deployed Survey+, its cloud mobile survey service, for Majid Al Futtaim Finance, the financial arm of Majid Al Futtaim. The service sends survey invitations by SMS after both inbound and outbound customer contacts, with feedback collected via the mobile web.
Trust+ acts to increase service quality and show unparalleled transparency. It has a strong return on investment model based on customer retention and acquisition.
It features IVR opt-in with survey invitations delivered by SMS and completed via the mobile web. Survey+ offers a new level of personalized engagement, and enables early intervention when problems arise.
Designed for integration with IVR and CRM systems, it replaces one-way audio marketing with interactive multi-media marketing via SMS and the mobile web. It is non-obtrusive, and shows respect for the caller’s time.