A method for recording telephone conversations has been successfully patented in the United States by ServeMeBest.
The newly patented innovation is central to the technology developed by ServeMeBest at its research centre in Germany. Patent 8,582,731 describes a new method for callers to securely record calls with service providers, and to administer their recorded calls.
Company founder, Ali Al Khaja, has described it as a major step forward for ServeMeBest. “Our technology is dedicated to enhancing trust and transparency between consumers and business”, said Mr Al Khaja. “Protection of the underlying concepts is a key requirement for our customers. The early adopters of our products are looking for a competitive edge, and the granting of the patent makes sure we can give it to them”.
Already, the patented innovation has been implemented in several ServeMeBest products, including Trust+ and RecallMyCall. Trust+ is a product for any service provider who provides customer service by telephone, and allows the organisation to offer callers the option to record their own copy of a call. As well as bringing a new level of transparency, Trust+ acts to increase service quality and reduce the level of disputes. RecallMyCall is marketed to telephony providers, and is a cloud based service that allows consumers to record any call that they wish.
The patented method, which balances ease of use and security, will have other applications in telephony recording. Mr Al Khaja says “There’s a huge and growing requirement for call recording. We believe it’s inevitable that in the future it’ll be mandatory to treat callers and businesses as equals in access to call recording. Also, we see opportunities in conference call recording and other areas.”
Hosted in a secure data centre in Germany, the ServeMeBest suite also includes Survey+, a mobile survey service designed to gather instant feedback on call service quality, as well as a Transparency Certification programme that enables customers to maximise the marketing benefits of transparency in customer care.