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Post Call Surveys: IVR, Email…. And don’t forget SMS.

Posted on December 16, 2016 by ServeMeBest in News No Comments

What’s the “best” way to survey customers after a service call? Two popular methods are by IVR and email. The blog post “Post Call IVR Surveys: Popular But Not That Useful” contains interesting analysis of the merits of these techniques. At ServeMeBest, we agree that requesting feedback by email is better than via IVR for […]

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