Partnership will enable service providers to monetise ServeMeBest customer care services.
Bahrain & Vienna, 1 October 2015. ServeMeBest and DIMOCO have announced a partnership to enable payments for the ServeMeBest suite of customer care services. The technology integration will support the world’s first Customer Care Transparency Standard, launched by ServeMeBest in 2014.
Service providers who show transparency in customer care and conform to the transparency standard can be certified, benefiting through increased quality of care and customer retention. ServeMeBest technology supports transparent services, with Trust+ enabling the sharing of call recordings with callers. Through the new partnership with DIMOCO, ServeMeBest customers will be able to charge callers to access call recordings.
“We surveyed over 1200 consumers in four countries, and 30% say they would be happy to pay one or two euro to access a call recording” said ServeMeBest founder Ali Al Khaja. “In selecting DIMOCO, we have found the perfect payment technology partner for our customers”.
Headquartered in Vienna, Austria, DIMOCO is a leading European mobile payments company and offers business customers to bill their digital goods and services via carrier billing. “It’s always interesting for us to apply our technology to new services” says DIMOCO’s Markus Fischbacher. “We can make buying call recordings very easy, and I believe that in the future consumers will come to expect this as a standard offer from their service providers”.
ServeMeBest technology is marketed to contact centres who view quality as paramount, and target sectors include travel, hospitality, finance, e-commerce, government, utilities and telecom. As well as Trust+, the ServeMeBest suite includes Survey+, a mobile survey service designed to gather instant feedback on call service quality, and Promotion+ which replaces in-call marketing with personalised interactive mobile engagement.