Customer care transparency services include the world’s first call recording sharing service.
Delray Beach, Florida, April 11, 2016. Today, ServeMeBest announced that it has opened a new office in Florida, USA to better serve the North American market and has appointed a new VP Sales for the Americas, Eric Sherman.
For ServeMeBest, the news marks a serious commitment to extending into the North American market for its contact center services. ServeMeBest’s flagship product, Trust+, is a ground-breaking innovation in customer service. It enables contact centers to share recordings of customer service calls with their callers. Targeted to organizations of all sizes who take pride in offering the highest levels of service, Trust+ brings unprecedented transparency to customer care, increasing in-call accuracy and reducing churn rates. Consumers have welcomed the ability to access call recordings, and see many advantages, such as a reduction in the need for repeat calls on the same issue. Trust+ is patented in the USA, and patent pending in the European Union.
ServeMeBest has been selected by CIO Review magazine for its list of the 20 Most Promising Contact Center Solutions. The ServeMeBest services are backed by the world’s first Customer Service Transparency Standard. Designed in cooperation with global registrar AJA, the new standard provides independent validation of the highest standards of transparency and trust in customer service.
“Our consumer research has shown strong demand for our services in the US, especially call recording sharing” said ServeMeBest founder, Ali Al Khaja. “We think the time is right, and we’re delighted to have found someone with the calibre and experience of Eric Sherman”.
With over 30 years’ experience in the contact center industry, Eric is a valuable addition to the international ServeMeBest team. His past experience includes business development roles at major vendors such as Stratus Contact Solutions and Global Response. Mr. Sherman commented “The service offering from ServeMeBest is unique and I believe will find serious interest among call centers, as well as the major clients of call centers. I am a strong advocate of delivering the highest level of customer service and ServeMeBest technology helps confirm and deliver that degree of service.”
As well as Trust+, the ServeMeBest suite includes Survey+, a mobile survey service designed to gather instant feedback on call service quality, and Promotion+ which replaces in-call marketing with personalized interactive mobile engagement.
ServeMeBest is a technology company headquartered in Bahrain, with technology developed in Germany. Its cloud services enhance the customer experience by bringing transparency to customer service. Designed for any organization that offers customer service by phone, the solutions are suited to companies that place a high value on quality in customer care. Target sectors include telecoms, utilities, hospitality, eCommerce, travel, finance and government.
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