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Poor customer service puts $204bn at risk for US business

Posted on April 4, 2017 by ServeMeBest in News No Comments

Could your Customer Care Department actually be making things worse? The Customer Rage Survey is aptly named, as the report zeroes in on the issues that drive customers crazy. Its first conclusion is that there has been shift over the decades in the type of customers who complain. Previously, brand-loyal customers were the most likely […]

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Post Call Surveys: IVR, Email…. And don’t forget SMS.

Posted on December 16, 2016 by ServeMeBest in News No Comments

What’s the “best” way to survey customers after a service call? Two popular methods are by IVR and email. The blog post “Post Call IVR Surveys: Popular But Not That Useful” contains interesting analysis of the merits of these techniques. At ServeMeBest, we agree that requesting feedback by email is better than via IVR for […]

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ServeMeBest, innovative Lösungen für die Steigerung von Kundenservice und Kundenbindung

Posted on July 19, 2016 by ServeMeBest in News @de No Comments

(PresseBox) (Manama – Kingdom of Bahrain, Frankfurt, Markkleeberg, 08.07.2016) ServeMeBest mit Hauptsitz in Manama (Königreich von Bahrain), einer Vertriebsniederlassuing in Frankfurt und einem Technologie-Zentrum in Markkleeberg bei Leipzig ist ein Anbieter von innovativen Lösungen für die Steigerung von Kundenservice und Kundenbindung. Aktuell läuft eine Roadshow des Unternehmens in Deutschland, Schweiz und Österreich. Ziel der Roadshow […]

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ServeMeBest, startet Vertriebsaktivitäten in DACH

Posted on June 13, 2016 by ServeMeBest in News @de No Comments

(PresseBox) (Manama (Königreich von Bahrain) – Frankfurt – Markkleeberg, 10.06.2016) ServeMeBest, ein Anbieter von innovativen Lösungen für die Steigerung von Kundenservice und Kundenbindung, erweitert seine Vertriebsaktivitäten in Zentral-Europa. Erster Schritt ist eine Roadshow in Deutschland, Schweiz und Österreich. Ziel sind Meetings mit interessierten Partnern, Distributoren und Kunden. ServeMeBest hat seinen Hauptsitz in Manama (Königreich von […]

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ServeMeBest Opens US Office

Posted on April 11, 2016 by ServeMeBest in News No Comments

Customer care transparency services include the world’s first call recording sharing service. Delray Beach, Florida, April 11, 2016. Today, ServeMeBest announced that it has opened a new office in Florida, USA to better serve the North American market and has appointed a new VP Sales for the Americas, Eric Sherman. For ServeMeBest, the news marks […]

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Leading US consumer advocate gives thumbs up to ServeMeBest’s Trust+

Posted on February 22, 2016 by ServeMeBest in News No Comments

Chris Elliot is one of America’s top consumer advocates. As well as writing each week about travel for the Washington Post and other publications, he and his team take up the fight for consumers in their daily battles with bad service. Recently he came back to a topic of great interest to us at ServeMeBest: […]

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A New Transparency Standard to Maintain Brand Reputation in Distributed Operations

Posted on January 27, 2016 by ServeMeBest in News No Comments

Summary The bigger the brand, the more critical it is to protect its reputation. In a globalized economy, with international branches, franchises and outsourced operations, this presents a major challenge for brand owners. Transparency should be a key element in every brand protection strategy. To consumers, it sends a strong message of commitment to quality, […]

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ServeMeBest selects DIMOCO as preferred payment partner

Posted on October 1, 2015 by ServeMeBest in News No Comments

Partnership will enable service providers to monetise ServeMeBest customer care services. Bahrain & Vienna, 1 October 2015. ServeMeBest and DIMOCO have announced a partnership to enable payments for the ServeMeBest suite of customer care services. The technology integration will support the world’s first Customer Care Transparency Standard, launched by ServeMeBest in 2014. Service providers who […]

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ServeMeBest: Preserving Brand Loyalty Through Communication Transparency

Posted on January 2, 2015 by ServeMeBest in News No Comments

The December 2014 issue of CIO Review profiles ServeMeBest. Read the article here.

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CIO Review Selects ServeMeBest For 20 Most Promising Contact Center Solution Providers

Posted on December 15, 2014 by ServeMeBest in News No Comments

Annual list showcases the 20 Most Promising Contact Center Solution Providers; ServeMeBest makes it to CIO Review’s Contact Center Solution Providers list for its expertise in providing call transparency software solutions. FREMONT, CA – December 15, 2014 – CIO Review has chosen ServeMeBest for its 20 Most Promising Contact Center Solution Providers. The positioning is […]

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