For the first time, organisations can show real transparency in their customer telephone interactions.
Today, ServeMeBest announced that it has appointed Trust Smart Solutions as its exclusive reseller in the Hashemite Kingdom of Jordan. Trust Smart Solutions will immediately offer the full suite of ServeMeBest services to customers in Jordan.
“Trust Smart Solutions is a perfect fit for us”, said ServeMeBest founder, Ali Al Khaja. “They are well established, with a strong team that understands the commercial opportunities for our products”.
The flagship product, Trust+, is a ground-breaking innovation in customer service. It enables contact centres to offer their callers access to recordings of their customer service calls. Targeted at organisations of all sizes who take pride in offering the highest levels of service, Trust+ brings unprecedented transparency to customer care.
Trust+ is backed by the world’s first Customer Service Transparency Standard (CSTS). Independently audited by the AJA Group, the CSTS enables organisations who deploy Trust+ to gain competitive advantage by showing compliance with the new standard.
“The CSTS certification programme is what attracted us to ServeMeBest” said Mr Majed Ramadan for Trust Smart Solutions. “We deal with organisations who believe it is critical to maintain customer trust, and the programme will really help them.”
Hosted in a secure data centre in Germany, the ServeMeBest suite also includes Survey+, a mobile survey service designed to gather instant feedback on call service quality, and Promotion+ which replaces in-call marketing with personalised interactive mobile engagement.
With its HQ in Amman, Trust Smart Solutions is a leader in IT technology solutions, offering consulting and system integration services along with a wide range of products.
For more information:
+353 (0) 76 622 3224
Trust Smart Solutions
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