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Transparancy Pays: Trust+ Return on Investment

Posted on July 2, 2014 by ServeMeBest in News No Comments

Transparency in customer service is not just a marketing position. It can also make a big difference to your contact centre’s bottom line. Ask the manager of a contact centre this question: what’s your top priority for the coming year? The answer might be “improving the customer experience” – maybe cutting on-hold times, or investing […]

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AJA et ServeMeBest vont certifier la transparence des services client.

Posted on June 18, 2014 by ServeMeBest in News @fr No Comments

Ce nouveau partenariat offrira le premier programme au monde de certification de transparence du service client.. ServeMeBest et AJA Benelux ont signé un accord de partenariat stratégique afin d’offrir un programme de certification unique pour la transparence du service client. ServeMeBest conçoit des outils qui permettent aux organisations d’apporter une réelle transparence dans leurs interactions […]

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AJA and ServeMeBest to Offer Customer Service Transparency Certification

Posted on June 18, 2014 by ServeMeBest in News No Comments

New partnership will offer world’s first transparency certification programme for customer service operations. ServeMeBest and AJA Benelux have signed a Heads of Agreement to enter into a strategic partnership to offer a unique certification programme for customer service transparency. ServeMeBest creates tools that enable organisations to bring real transparency to customer interactions, while AJA Benelux […]

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Consumer Protection in the Voice Channel

Posted on May 10, 2014 by ServeMeBest in News No Comments

CONSUMER PROTECTION: GOOD FOR BUSINESS Donal, a restaurant owner in Waterford, Ireland, had a problem with his new iPhone. An LED remained constantly on, draining the battery quickly. He phoned Apple Customer Care, where Fernando agreed to rush him a replacement. A long saga followed. Although Donal followed the instructions as related on the phone […]

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Les solutions Voix/téléphonie de ServeMeBest

Posted on April 25, 2014 by ServeMeBest in News @fr No Comments

Les nouveaux canaux d’interaction avec la clientèle représentent une source d’opportunités en même temps qu’un risque pour les centres d’appels. Une chose demeure cependant : la préférence de la Voix/téléphonie. Récemment, nous avons assisté à une petite révolution dans le domaine de la relation client, due notamment à l’émergence des médias sociaux, au développement de […]

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The ServeMeBest Voice Toolkit

Posted on April 25, 2014 by ServeMeBest in News No Comments

New interaction channels create opportunities and risks for customer service operations, but one thing remains: the primacy of the phone. Recently, there’s been small deluge of research in the area of customer service channels. Mobile, social media and instant messaging are disruptive technologies in the industry. From a consumer perspective, more choice is not always […]

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Les clients veulent avoir accès aux enregistrements de leurs conversations téléphoniques

Posted on January 27, 2014 by ServeMeBest in News @fr No Comments

Une étude récente révèle une forte demande de la part des consommateurs aux Etats-Unis et en Europe pour que les appels enregistrés lors des échanges téléphoniques avec le service clients, puissent être mis à disposition et utilisés par les clients eux-mêmes. Les consommateurs considèrent que l’accès à l’enregistrement de leurs échanges téléphoniques est un service […]

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Consumers Demand Access to Call Recordings

Posted on January 27, 2014 by ServeMeBest in News No Comments

A new survey shows strong demand for access to customer care call recordings from consumers in the USA and Europe. Frustrated by poor service levels, most consumers say they would like their service providers to offer the option to access call recordings as a standard feature. When asked why they would like access to call […]

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US Patent Granted to ServeMeBest

Posted on January 24, 2014 by ServeMeBest in News No Comments

A method for recording telephone conversations has been successfully patented in the United States by ServeMeBest. The newly patented innovation is central to the technology developed by ServeMeBest at its research centre in Germany. Patent 8,582,731 describes a new method for callers to securely record calls with service providers, and to administer their recorded calls. […]

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Trust+ : un levier pour améliorer la qualité du service client

Posted on January 20, 2014 by ServeMeBest in News @fr No Comments

Qu’est-ce-qui agace le plus les clients ? Alors que toutes les études récentes mettent l’accent sur la qualité insuffisante des services clients, le cabinet Accenture, dans l’édition 2013 de son enquête annuelle Global Consumer Pulse Research 2013 , révèle les principales causes de frustrations des consommateurs lors de leurs expériences avec les services clients. Des […]

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