Summary The bigger the brand, the more critical it is to protect its reputation. In a globalized economy, with international branches, franchises and outsourced operations, this presents a major challenge for brand owners. Transparency should be a key element in every brand protection strategy. To consumers, it sends a strong message of commitment to quality, […]
Partnership will enable service providers to monetise ServeMeBest customer care services. Bahrain & Vienna, 1 October 2015. ServeMeBest and DIMOCO have announced a partnership to enable payments for the ServeMeBest suite of customer care services. The technology integration will support the world’s first Customer Care Transparency Standard, launched by ServeMeBest in 2014. Service providers who […]
Annual list showcases the 20 Most Promising Contact Center Solution Providers; ServeMeBest makes it to CIO Review’s Contact Center Solution Providers list for its expertise in providing call transparency software solutions. FREMONT, CA – December 15, 2014 – CIO Review has chosen ServeMeBest for its 20 Most Promising Contact Center Solution Providers. The positioning is […]
For the first time, organisations can show real transparency in their customer telephone interactions. Today, ServeMeBest announced that it has appointed Trust Smart Solutions as its exclusive reseller in the Hashemite Kingdom of Jordan. Trust Smart Solutions will immediately offer the full suite of ServeMeBest services to customers in Jordan. “Trust Smart Solutions is a […]
New certification programme will enable customer service organisations to show evidence of unprecedented openness in operations. In a joint announcement, ServeMeBest and AJA Benelux have launched an innovative Customer Service Transparency Standard (CSTS). For the first time, it is possible to get independent certification of customer service transparency, a vital indicator of quality in service […]
Praxity member and international standards compliance guru, AJA Benelux, has joined forces with call centre IT specialist, ServeMeBest, to launch the world’s first certification programme for customer service transparency. Read the story at Global Banking and Finance Review.
Transparency in customer service is not just a marketing position. It can also make a big difference to your contact centre’s bottom line. Ask the manager of a contact centre this question: what’s your top priority for the coming year? The answer might be “improving the customer experience” – maybe cutting on-hold times, or investing […]
New partnership will offer world’s first transparency certification programme for customer service operations. ServeMeBest and AJA Benelux have signed a Heads of Agreement to enter into a strategic partnership to offer a unique certification programme for customer service transparency. ServeMeBest creates tools that enable organisations to bring real transparency to customer interactions, while AJA Benelux […]
CONSUMER PROTECTION: GOOD FOR BUSINESS Donal, a restaurant owner in Waterford, Ireland, had a problem with his new iPhone. An LED remained constantly on, draining the battery quickly. He phoned Apple Customer Care, where Fernando agreed to rush him a replacement. A long saga followed. Although Donal followed the instructions as related on the phone […]
